Shipping and Delivery Policy

At EKIKA, we offer software products and IT services both domestically and internationally. This Shipping and Delivery Policy outlines how digital products and services are delivered, timelines, and any applicable shipping fees.

1. Delivery of Software Products
EKIKA primarily deals in digital software products, and as such, no physical shipping is involved.

Digital Delivery: All software products purchased through our website or via custom agreements are delivered digitally via download links, email, or secure access to our platform.

Delivery Time: Once your order is confirmed and payment is processed, you will receive access to download or use the software immediately if any issue it may take 7 days after your information to us. Most digital ready made products are delivered instantly or within 24 hours.

2. Delivery of IT Services
For IT services, the delivery depends on the specific project or service engagement.
Project-Based Services: The delivery of milestones or completed projects will be as per the agreed timeline in your service agreement.
Ongoing Services: For subscription-based or continuous IT services (such as maintenance, support, or consulting), delivery occurs as per the service level agreement (SLA).
Remote Delivery: Most services are provided remotely unless otherwise specified in the contract.

3. Shipping Fees
Since EKIKA deals primarily in digital products and remote IT services, there are no physical shipping charges involved. However, for services requiring on-site support, any associated travel or accommodation costs will be clearly outlined in the service agreement.

4. International Delivery
EKIKA serves customers globally. Please note:
Time Zone Considerations: Delivery times for IT services may vary depending on the time zone of the customer. We strive to adhere to agreed-upon timelines, but time zone differences may cause slight delays in communications or service delivery.

5. Access and Support
For all software products and IT services, EKIKA offers ongoing support:
Access Issues: If you encounter any issues accessing or downloading your software, please contact us immediately.
Technical Support: We provide technical support for all our software and IT services. If you experience any problems, our support team will assist you in resolving them.

6. Delays in Delivery
While we strive to deliver all products and services on time, there may be situations outside our control, such as:
Technical Issues: Server outages or internet connectivity issues may cause delays in digital delivery.
Payment Delays: Orders will only be processed once payment is confirmed. Any delay in payment confirmation may result in a delay in product or service delivery.
Force Majeure: Events like natural disasters, strikes, or legal restrictions may affect the delivery timelines. In such cases, we will notify you promptly and work to resolve the issue.

7. Contact Information
If you have any questions about your order, delivery times, or need further assistance, please contact us:

EKIKA
Email: hello@ekika.co
Phone: +91 9510031431
Address: 203 Capital Icon, Gandhinagar By Pass Road, Sargasan, Gandhinagar - 382421